Effective Date: 01-09-2023

Introduction

Welcome to Chinna’s Cakery! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website, you agree to comply with these terms. If you disagree with any part of these terms, please do not use our website or services.

Intellectual Property

The content, design, and materials on this website are protected by copyright, trademarks, and other intellectual property rights owned by Chinna’s Cakery. You may not reproduce, distribute, or use any of the content without our prior written consent.

Orders and Payments

  • To place an order, you must provide accurate and complete information.
  • Orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason.
  • Prices are listed in the currency specified on our website and are subject to change without notice.
  • Payments must be made through our approved payment methods.

Delivery

  • Orders must be placed at least one day in advance.
  • We offer delivery within Bangalore; delivery fees may apply.
  • We strive to deliver orders on the selected date and time, but delays may occur due to unforeseen circumstances.

Refunds and Returns

  • If you are not satisfied with your order, please contact us within 24 hours of receiving it.
  • We may offer a replacement or refund at our discretion.
  • Custom orders and perishable goods are non-refundable.

Cancellation and Refund

Last updated on Aug 28 2024

SHIJINA PARAMBATH believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 2-3 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

SHIJINA PARAMBATH does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2-3 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2-3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the SHIJINA PARAMBATH, it’ll take 3-4 days for the refund to be processed to the end customer.

Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand our data collection and use practices.

Links to Third-Party Websites

Our website may contain links to third-party websites. We do not endorse or control the content or practices of these websites. Your use of third-party websites is at your own risk.

Changes to Terms and Conditions

We may revise these Terms and Conditions at any time. By using our website and services, you agree to be bound by the latest version of these terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us.